Frequently Asked Questions
Belle Beads DIY is a modern studio based in Guangzhou, where every piece is independently designed and handcrafted with care. Rooted in the belief that true craftsmanship comes from skilled hands, not assembly lines, we focus on quality and personal expression. Our mission is to help you celebrate yourself with jewelry that reflects your unique story.
We specialize in trendy and customizable designs, featuring gold, silver, pearls, and stainless steel. From timeless classics to bold, modern styles, each piece is crafted to resonate emotionally while remaining accessible. Sustainability matters to us—using eco-friendly materials is as important as the quality of the final product.
At Belle Beads DIY, jewelry is more than an accessory; it’s a reflection of passion, individuality, and life’s meaningful moments.
At Belle Beads DIY, true craftsmanship comes from skilled hands, not assembly lines. Every piece is independently designed and handcrafted in our modern studio, where quality and your needs always come first. Unlike mass-produced jewelry, each creation is tailored to your personal style—ensuring that what you wear is a true reflection of your unique individuality. We combine artisanal dedication with contemporary design, offering customizable pieces that celebrate who you are.
Customizations are currently available based on our existing collection designs. You're welcome to select from our range of materials—including gold, silver, pearls, and stainless steel—within the structure of the chosen style. If you have a specific combination in mind, feel free to contact us, and we'll do our best to accommodate your request.
For customizations based on our existing designs, please allow approximately 5 business days for crafting and quality check before shipment. Once shipped, delivery typically takes an additional 5–7 business days to your doorstep. We take the time to ensure every piece meets our quality standards before it leaves our studio.
Yes, all of our materials are carefully selected to be gentle and suitable for sensitive skin. Whether you choose gold, silver, pearls, or stainless steel, you can wear your Belle Beads DIY jewelry with confidence and comfort.
Yes, every order comes beautifully packaged in a complimentary gift-ready box, perfect for presenting your jewelry as a thoughtful gift. If you'd like something extra special, we also offer premium gift box options available for an additional charge.
To keep your jewelry looking its best, we recommend avoiding contact with water, perfume, and lotions. Gently wipe with a soft, dry cloth after each wear and store in a cool, dry place. With proper care, your Belle Beads DIY piece will continue to shine for years to come.
Exchanges & Returns
We want you to love your Belle Beads DIY piece. If you're not completely satisfied with a non-customized item, you may return it within 14 days of delivery for a full refund or exchange. Returned items must be unworn, unused, and in their original packaging. Please note that custom-made or personalized pieces are final sale and cannot be returned or exchanged, as each piece is crafted uniquely for you.
Because each custom piece is handcrafted to your specific request and personal style, customized orders are considered final sale and are not eligible for return or exchange. We take great care to ensure every detail matches your order before shipping. If there is an error on our part or a quality issue, please contact us within 7 days of delivery, and we’ll make it right.
To start a return or exchange, simply email us at [email protected] with your order number and the reason for return. Our team will provide you with return instructions and a return shipping label if applicable. Please do not send items back without contacting us first.
For returns or exchanges due to a sizing issue or a change of mind, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit. If the return is due to a defective item or an error on our part, we will cover the return shipping cost and provide a prepaid label.
We take great pride in our craftsmanship, and each piece is carefully inspected before it leaves our studio. In the unlikely event that your item arrives damaged or with a defect, please contact us within 7 days of delivery with photos of the issue. We will promptly arrange a replacement or repair at no additional cost to you.
Refund Questions
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The credit will be applied to your original payment method. Please note that depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear in your account.
Original shipping costs are non-refundable unless the return is due to a defective item or an error on our part. If you received a damaged or incorrect item, we will refund the full amount, including any shipping fees you paid.
Refunds are issued to your original payment method. If you paid by credit card or PayPal, the funds will be returned to the same account. For gift purchases, we may issue a store credit or gift card upon request.
Customized and personalized pieces are handcrafted uniquely for you and are considered final sale. Therefore, they are not eligible for refunds or exchanges unless there is a quality issue or an error on our part. If you believe your custom piece has a defect, please contact us within 7 days of delivery with photos, and we will be happy to assist.
If you believe your refund amount is incorrect or you haven't received your refund as expected, please reach out to us at [email protected] with your order number. Our team will review the situation promptly and ensure any discrepancies are resolved.
